Privacy Policy – How pk96 Protects Your Personal Data

pk96 ("we," "us," "our," "the Platform") operates the online casino and sports betting platform accessible at pk96.asia. This Privacy Policy describes how pk96 collects, processes, stores, and shares personal data relating to individuals ("you," "your," "the Player") who register accounts, visit the Platform, or otherwise interact with pk96's services.

For the purposes of this Privacy Policy, pk96 acts as the data controller in respect of personal data collected directly from you through the Platform. Where data processing is carried out by third-party service providers on pk96's behalf, those parties act as data processors subject to contractual obligations imposed by pk96.

This Privacy Policy should be read alongside the pk96 Terms & Conditions, which govern your use of the Platform generally.

pk96 collects personal data through several channels: directly from you during account registration and subsequent account use; automatically through your interaction with the Platform; and from third-party identity verification and payment processing providers where applicable.

Data provided directly by you:

Data collected automatically through Platform use:

pk96 does not collect precise GPS-level location data. City-level approximate location may be inferred from IP address for fraud prevention and geographic access control purposes.

pk96 uses personal data collected from players for the following specific purposes:

• Account creation and management: To register your pk96 account, maintain account records, and enable you to access and manage your account settings and PKR balance.
• Identity verification (KYC): To verify your identity and age (18+) before processing withdrawals and to comply with applicable anti-fraud and anti-money-laundering requirements. KYC verification at pk96 involves reviewing your CNIC and, where relevant, payment method documentation.
• Payment processing: To process deposits and withdrawals via approved payment methods including JazzCash, Easypaisa, HBL, UBL, Meezan Bank, and Bank Alfalah. Payment data is shared with the relevant payment processor only to the extent necessary to complete the transaction.
• Security and fraud prevention: To detect and prevent fraudulent activity, account takeover attempts, bonus abuse, and other prohibited conduct. This includes automated monitoring of login patterns, device fingerprinting, and IP analysis.
• Customer support: To respond to your queries, process complaints, and provide account assistance via live chat and email support.
• Platform improvement: To analyse aggregate, anonymised usage data to understand how players interact with pk96 and to improve game selection, interface design, and platform performance.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates where you have consented to receiving such communications. See Section 11 for details of how to manage marketing preferences.
• Responsible gaming compliance: To monitor gambling patterns that may indicate problem gambling behaviour, to enforce self-exclusion decisions, and to apply deposit limits as set by the player in account settings.

pk96 processes personal data under one or more of the following legal bases:

• Contractual necessity: Processing required to perform the contract with you – i.e., to operate your pk96 account, process transactions, and deliver gaming and betting services.
• Legitimate interests: Processing carried out for pk96's legitimate business interests, including fraud prevention, platform security, and aggregate analytics, where these interests are not overridden by your rights and interests.
• Consent: Processing based on your explicit consent, primarily for marketing communications. You may withdraw consent for marketing communications at any time without affecting the lawfulness of prior processing.
• Legal obligation: Processing required to comply with applicable legal obligations, including anti-money-laundering obligations and record-keeping requirements.

pk96 does not sell, rent, or trade your personal data to third parties for their own commercial or marketing purposes. Data is shared with third parties only in the following circumstances and to the extent strictly necessary:

• Payment processors: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, and Bank Alfalah receive the minimum data necessary to process your deposit or withdrawal transaction. These providers operate their own privacy policies governing their processing of your data.
• Identity verification providers: Third-party KYC service providers may receive your CNIC documentation and related personal data to perform identity verification on behalf of pk96. These providers are subject to contractual obligations to process your data only for this purpose and to maintain appropriate security standards.
• Technical service providers: Hosting, infrastructure, and analytics providers may process aggregated or pseudonymised data in the course of delivering services to pk96. These providers are bound by data processing agreements limiting how they may use your information.
• Legal and regulatory authorities: Where required by law or a binding legal order, pk96 may be obligated to disclose personal data to regulatory or law enforcement authorities. pk96 will, where legally permitted, notify you of such disclosures.

pk96 uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device by your browser when you visit pk96.asia. The following categories of cookies are used:

• Strictly necessary cookies: Required for the Platform to function, including session management, authentication, and security. These cookies cannot be disabled without impairing your ability to use pk96.
• Functional cookies: Used to remember your preferences such as language settings and game lobby layout. These improve your experience but are not essential to Platform operation.
• Analytics cookies: Used to collect aggregated, anonymised data about how players interact with the Platform, enabling pk96 to identify performance issues and improve the user experience. Analytics data does not personally identify individual players.

You may control cookie settings through your browser preferences. Note that disabling non-essential cookies may affect the functionality of certain Platform features. pk96 does not use third-party advertising cookies or cross-site tracking cookies.

pk96 implements a range of technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, and destruction:

• All data transmission between your device and pk96 servers is encrypted using TLS 1.3 with 256-bit AES encryption.
• Passwords are stored using one-way cryptographic hashing and are never stored in recoverable plaintext form. pk96 staff cannot retrieve your password – only a reset can be issued.
• Access to personal data within pk96's systems is restricted on a need-to-know basis and is subject to access controls and logging.
• KYC documents and sensitive personal data are stored in encrypted storage environments with access restricted to authorised verification personnel only.
• Automated systems monitor for anomalous access patterns, including unusual login locations, multiple failed login attempts, and suspicious account activity, triggering alerts and temporary locks where warranted.

Despite these measures, no system is entirely immune to security incidents. If you believe your pk96 account has been compromised, contact our support team immediately via live chat.

pk96 retains personal data for the duration of your account relationship with the Platform and for a defined period thereafter as required to meet the following obligations:

• Account and transaction records are retained for a minimum period following account closure in order to comply with applicable record-keeping obligations and to resolve any disputes or claims arising from the account relationship.
• KYC documentation (CNIC copies, payment method verification) is retained for the period required to meet anti-money-laundering record-keeping obligations and to respond to regulatory enquiries.
• Customer support communication records are retained for a period sufficient to document dispute resolution and account history.
• After the applicable retention period has elapsed, personal data is securely deleted or anonymised in a manner that prevents re-identification.

Subject to applicable law, you have the following rights in relation to the personal data pk96 holds about you:

• Right of access: You may request a copy of the personal data pk96 holds about you.
• Right to rectification: You may request correction of any inaccurate or incomplete personal data held in your pk96 account.
• Right to erasure: In certain circumstances, you may request deletion of your personal data. This right is subject to limitations where retention is required for legal, regulatory, or contractual reasons.
• Right to restriction: You may request that pk96 restrict processing of your personal data in certain circumstances, such as where you contest the accuracy of the data.
• Right to withdraw consent: Where processing is based on your consent (such as marketing communications), you may withdraw that consent at any time.

To exercise any of these rights, contact pk96 customer support via the 24/7 live chat on-site or by email at [email protected]. pk96 will respond to data rights requests within a reasonable timeframe and will verify your identity before actioning any request.

pk96 is strictly an adult platform. Access is prohibited to persons under the age of 18. pk96 does not knowingly collect personal data from individuals under 18. If pk96 determines that personal data has been collected from an underage individual, the account will be immediately closed, any funds deposited will be handled in accordance with our Terms and Conditions, and the personal data will be deleted.

If you have reason to believe that an underage individual has registered an account on pk96, please contact our support team immediately so that the account can be reviewed and appropriately handled.

pk96 may send you promotional emails, SMS messages, and in-platform notifications about bonuses, new games, and platform features. Marketing communications are sent only where you have provided your consent during account registration or subsequently opted in to receive them.

You may opt out of marketing communications at any time by:

• Updating your communication preferences in your pk96 account settings;
• Following the unsubscribe instructions included in any marketing email; or
• Contacting customer support via live chat or at [email protected] and requesting removal from marketing lists.

Please note that opting out of marketing communications does not affect transactional communications, including account security alerts, deposit confirmations, withdrawal notifications, and KYC status updates, which are sent as part of the service and cannot be disabled while your account is active.

pk96 may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable law, or in response to feedback from our player community. Where material changes are made, pk96 will notify registered players via their registered mobile number or email address prior to the changes taking effect.

The date of the most recent version of this Privacy Policy is displayed at the top of this page. We encourage you to review this Policy periodically. Your continued use of pk96 after any changes take effect constitutes your acceptance of the updated Policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or to how pk96 handles your personal data, please contact our team through any of the following channels:

• Live Chat: Available 24/7 on pk96.asia – the fastest way to reach our team for urgent account matters
• Email: [email protected] – for data rights requests, privacy queries, and non-urgent concerns

All privacy-related queries are handled by pk96's customer operations team. We aim to respond to all written enquiries within 48 hours. Complex data rights requests such as subject access requests may take longer to fulfil but will be acknowledged promptly upon receipt.